Product Support Specialist

5 days ago


Brookfield, Wisconsin, United States Beta Plus Technologies, Inc. Full time
Job Title: Product Support Specialist

At BetaNXT, we're seeking a highly skilled Product Support Specialist to join our team. As a key member of our Client Support Services team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide timely and effective support to clients via phone, email, and chat
  • Analyze and resolve technical issues in a fast-paced environment
  • Collaborate with internal teams to resolve complex issues
  • Document and track client interactions in our call tracking database
Requirements:
  • 3+ years of experience in technical support or a related field
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience with Fix Messaging protocol and Unix/Linux platforms

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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