Supply Chain Efficiency Expert

7 days ago


Philadelphia, Pennsylvania, United States Owens & Minor, Inc. Full time
About the Role

Owens & Minor, Inc. is seeking a highly skilled Customer Process Optimization Specialist to join our team. As a critical part of the healthcare process, we provide integrated technologies, products, and services across the full continuum of care.

Key Responsibilities
  • Drive efficiencies and savings for assigned customers and Owens & Minor through more effective interactions throughout the supply chain.
  • Conduct process audits/assessments and data analysis to identify inefficiencies and recommend corrective actions/improvements/next steps.
  • Work with cross-functional teams and leaders to streamline processes and improve business objectives.
  • Identify, prioritize, and coordinate projects and programs for all customer improvement initiatives.
  • Develop and implement process improvement plans, including process mapping, process redesign, and process optimization.
  • Facilitate process improvement workshops and Kaizen events.
  • Manage process improvement projects from start to finish.
  • Communicate process changes to stakeholders and ensure buy-in.
  • Lead communication, create project plans, develop savings trackers, and obtain customer savings sign-off (where applicable).
  • Present progress updates internally and externally to key stakeholders.
  • Ensure there is an agreed-upon approach and frequency for communicating, tracking, and monitoring performance to goals related to improvements.
  • Identify issues and resolve obstacles to ensure success.
  • Meet with customer stakeholders to develop implementation plans. Lead, plan, direct, and coordinate the implementation efforts for the improvements.
  • Interface heavily with key stakeholders within the customer, including front-line supply chain resources, clinical resources, and hospital executives.
  • Maintain up-to-date knowledge of process improvement methodologies and best practices.
Requirements
  • Bachelor's Degree, preferably in a related field (Engineering, Sciences, Continuous Improvement, Process Improvement, Project Management, Business, etc.).
  • 2 or more years of process improvement, continuous improvement, and/or project management experience.
  • Experience in continuous improvement and/or Lean tools and methodologies.
  • Healthcare, customer relationship, and distribution experience preferred.
Preferred Skills and Abilities
  • Change Management, and ability to act as an influential change agent.
  • Microsoft Office expertise.
  • Great communicator, demonstrated ability in solid written, oral, presentation-giving, and facilitation skills.
  • High ethical standards to support a professional business code of conduct.
  • Able to drive continuous improvement in both operational and non-operational areas, including connecting cross-functional resources to remove waste along the extended value streams.
  • Strong interpersonal skills and the ability to connect with and positively influence leadership and all levels of the organization, both internally and with customers.
  • Manages time and resources effectively through strong organization, multi-tasking, and time management skills.
  • Strong analytical skills.
  • Ability to work independently and as a part of a team to seek resolution to problems.
  • Ability to travel across customer facilities and to associated distribution center(s).


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