E-commerce Customer Service Representative

8 hours ago


Huntington, West Virginia, United States WEBCO HR, Inc Full time

E-commerce Customer Service Representative Opportunity

About the Role

We are seeking an experienced E-commerce Customer Service Representative to join our team at WEBCO HR, Inc. in Huntington Beach, California. As an E-commerce Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues, and ensuring a positive customer experience.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Address customer questions and concerns promptly and professionally, ensuring a positive customer experience.
  • Help with order inquiries, returns, and exchanges, ensuring accuracy and efficiency.
  • Collaborate with other departments to resolve customer issues and escalate complex cases when necessary.
  • Process orders, returns, and refunds accurately and efficiently.
  • Offer product and service information to customers, assisting them in making informed purchasing decisions.
  • Monitor customer accounts for fraudulent activity and take actions to mitigate risks.
  • Work with the team to develop strategies and initiatives for improving overall customer service and satisfaction.

Requirements

  • Minimum 3 years of experience in E-commerce support or a related role.
  • Proficiency in E-commerce platforms and customer service software.
  • Experience and proficiency in ASP.NET STOREFRONT and ZOHO CRM preferred.
  • Ability to learn new products and services quickly.
  • Firm knowledge of Microsoft Office Suite.
  • Excellent communication, problem-solving, and interpersonal skills.

Benefits

Competitive hourly rate: $35.00, commensurate with experience and skill. Comprehensive benefits package including health insurance, paid vacation, sick, & holidays, with opportunities for professional development, education, and advancement.

About WEBCO HR, Inc.

WEBCO HR, Inc. is a growth-oriented, privately held, family-owned and operated, licensed specialty contractor, service, repair, and e-commerce firm located in Huntington Beach, California. We have been in business for over 80 years and are the leader in the chute industry in customer service and product quality.



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