Territory Sales and Service Representative

2 days ago


Huntington, West Virginia, United States Ecolab Full time
About the Role

We are seeking a highly motivated and skilled Territory Sales and Service Representative to join our team at Ecolab. As a key member of our Institutional team, you will be responsible for delivering exceptional customer service and sales support to our clients in the hospitality, foodservice, and long-term care industries.

Key Responsibilities
  • Service Customers
    • Conduct preventative and corrective maintenance on laundries and dish machines, dispensing equipment, and systems to ensure optimal performance and customer satisfaction.
    • Assist in the installation of equipment and solutions to meet customer needs.
    • Demonstrate safe equipment use and ensure customers' operations are fully functional and teams are properly trained.
    • Provide emergency service to existing customers via phone or in person, as needed.
    • Manage equipment, parts, and inventory to control costs and optimize customer satisfaction.
  • Provide Solutions
    • Communicate our total value to customers to meet their needs and grow sales within existing customer accounts.
    • Leverage tools and technology, including tablet and mobile phone apps, to conduct service visits and recommend unique programs and solutions to customers.
Requirements
  • Education and Experience
    • High School Diploma or GED.
    • 1 year of mechanical service, customer service, food service, or hospitality industry-related experience, or an Associate's degree.
  • Skills and Abilities
    • Problem-solving skills to conduct preventative and corrective maintenance.
    • Ability to work independently and as part of a team.
    • Excellent communication and customer service skills.
    • Ability to lift 50 lbs. frequently and push/pull occasionally.
  • Preferred Qualifications
    • Associates degree or other advanced training or certifications.
    • Previous mechanical problem-solving experience in a military environment or industries related to food service, laundry, housekeeping, hospitality, and/or pool and spa.
About Ecolab

Ecolab is a global leader in water, hygiene, and energy technologies and services. Our Institutional team powers positive outcomes for customers globally in hospitality, foodservice, long-term care, and other industries by delivering what matters most to them: delighted guests, protected reputations, and optimized operations.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. We offer a range of benefits, including medical, dental, vision, matching 401(k), company-paid pension, stock purchase plan, paid time off, and more.



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