Customer Service Representative

2 months ago


Huntington, West Virginia, United States U-Haul Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that customers receive the help they need, and maintaining our equipment to the highest standards.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use smartphone-based technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Inspect and maintain equipment on the lot, including checking fluid levels and performing routine maintenance tasks.
  • Answer questions and educate customers about our products and services, promoting a positive and supportive experience.
  • Prepare rental invoices and accept equipment returned from rental, ensuring seamless transactions.
  • Install hitches and trailer wiring, and fill propane tanks, requiring certification and adherence to safety protocols.
  • Drive a forklift, requiring certification and adherence to safety protocols.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on industry best practices and company policies.
Requirements
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment

The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul's Commitment to Health and Wellness

U-Haul is committed to creating a culture of health and wellness. As part of this commitment, we will not hire or re-hire individuals who use nicotine products in states where this is prohibited by law.

Equal Opportunity Employer

U-Haul is an equal opportunity employer, and we welcome applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and we will consider individual accommodations for applicants with disabilities.



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