Customer Service Representative
1 day ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Qonten. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers, addressing their needs and concerns
- Work with customers to resolve billing and payment issues
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed customer service metrics and performance targets
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience in a call center or retail environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet performance targets
- Basic computer skills and proficiency in software applications
What We Offer
- A comprehensive benefits package, including medical, dental, and vision coverage
- A competitive salary and bonus structure
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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