Customer Service Representative

5 hours ago


Huntington, West Virginia, United States Genuine Parts Company Full time

Job Summary

The Customer Service Representative is a key member of the Genuine Parts Company team, responsible for delivering exceptional customer experiences and driving business growth. This role requires a strong focus on customer satisfaction, order fulfillment, and sales support.

Key Responsibilities

  • Respond to customer inquiries and provide accurate information about products and services.
  • Process customer orders and ensure timely delivery of products.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain strong relationships with customers to drive repeat business and increase sales.
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers.
  • Work closely with sales teams to identify opportunities for growth and improvement.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements

  • High school diploma or equivalent required; related experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Proficiency in computer software and systems.

Benefits

Genuine Parts Company offers a comprehensive benefits package, including health insurance, 401(k) matching, and tuition reimbursement. We are an equal opportunity employer and welcome applications from diverse candidates.



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