Service Desk Representative

3 weeks ago


Charleston, West Virginia, United States Dodrill Comfort & Energy Solutions Full time
Service Desk Role

We are seeking a skilled Service Desk Representative to join our team at Dodrill Comfort & Energy Solutions. This is an exciting opportunity for individuals who possess strong technical skills and a passion for delivering exceptional customer experiences.

About the Role:

  • This position involves handling customer inquiries, troubleshooting technical issues, and providing product information in a professional and courteous manner.
  • You will be responsible for building rapport with clients, prioritizing tasks, and multitasking to meet deadlines.
  • A strong understanding of our products and services, including HVAC, Indoor Air Quality, Insulation, and Energy Savings, is essential for success in this role.

Key Responsibilities:

  1. Respond to customer inquiries via phone, email, or chat, addressing their concerns and resolving issues promptly and efficiently.
  2. Provide detailed product information, including features, benefits, and pricing, to help customers make informed decisions.
  3. Work closely with cross-functional teams to resolve complex customer issues and ensure seamless delivery of our products and services.

Requirements:

  • Bachelor's degree in a related field, such as Computer Science or Engineering, or equivalent work experience.
  • Minimum 2 years of experience in technical support, customer service, or a related field, with a proven track record of meeting or exceeding performance targets.
  • Excellent written and verbal communication skills, with the ability to communicate complex technical information in a clear and concise manner.
  • A positive and professional demeanor, with a focus on delivering exceptional customer experiences.

Salary: $60,000 - $70,000 per year, depending on experience.



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