Service Desk Representative
3 weeks ago
We are seeking a skilled Service Desk Representative to join our team at Dodrill Comfort & Energy Solutions. This is an exciting opportunity for individuals who possess strong technical skills and a passion for delivering exceptional customer experiences.
About the Role:
- This position involves handling customer inquiries, troubleshooting technical issues, and providing product information in a professional and courteous manner.
- You will be responsible for building rapport with clients, prioritizing tasks, and multitasking to meet deadlines.
- A strong understanding of our products and services, including HVAC, Indoor Air Quality, Insulation, and Energy Savings, is essential for success in this role.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat, addressing their concerns and resolving issues promptly and efficiently.
- Provide detailed product information, including features, benefits, and pricing, to help customers make informed decisions.
- Work closely with cross-functional teams to resolve complex customer issues and ensure seamless delivery of our products and services.
Requirements:
- Bachelor's degree in a related field, such as Computer Science or Engineering, or equivalent work experience.
- Minimum 2 years of experience in technical support, customer service, or a related field, with a proven track record of meeting or exceeding performance targets.
- Excellent written and verbal communication skills, with the ability to communicate complex technical information in a clear and concise manner.
- A positive and professional demeanor, with a focus on delivering exceptional customer experiences.
Salary: $60,000 - $70,000 per year, depending on experience.
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