Help Desk Professional

2 weeks ago


Charleston, West Virginia, United States Mr Handyman Full time
About the Role

This is an exciting opportunity for a highly skilled and customer-centric Help Desk Professional to join our dynamic team. As a Help Desk Professional, you will play a crucial role in delivering exceptional service to our customers and resolving their technical issues in a prompt and professional manner.

Key Responsibilities
  • Provide first-level support to customers via phone, email, and chat.
  • Resolve customer complaints and concerns in a fair and efficient manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Analyze customer feedback and use it to improve our services.
Requirements and Qualifications
  • High school diploma or equivalent required; degree in computer science or a related field preferred.
  • At least 2 years of experience in help desk or technical support.
  • Exceptional communication and problem-solving skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.
Compensation and Benefits
  • A competitive salary of $32,000 - $42,000 per year.
  • A comprehensive benefits package including health insurance, dental insurance, and vision insurance.
  • A generous paid time off policy.


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