Service Desk Team Lead

3 days ago


Charleston, West Virginia, United States College of Charleston Full time
Job Title: IT Service Desk Team Lead (2nd Shift)

We are looking for an experienced IT Service Desk Team Lead to lead a team of technical support specialists who provide expert-level support to the College of Charleston campus community.

About the Role:
  • Leverages strategic thinking to drive operational excellence during evening and weekend hours
  • Collaborates closely with the IT Service Manager to ensure seamless day-to-day operations
  • Supervises a diverse team of technical professionals
Key Responsibilities:
  1. Delivers expert-level, hands-on support for hardware and software issues
  2. Develops and implements effective solutions for complex computing problems
  3. Maintains accurate records and reports to meet business needs
Requirements:
  • Bachelor's degree or relevant work experience
  • Excellent written and verbal communication skills
  • Strong understanding of contact center-based support and ticketing systems
  • Prior supervisory experience is highly desirable
Salary Range:

$65,000 - $80,000 per year


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