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Surgical Appointment Coordinator

2 months ago

Lancaster, California, United States Apollo Surgery Center Full time
Job Overview

Apollo Surgery Center is looking for a dedicated Surgical Appointment Coordinator to become a vital part of our team, providing a remarkable opportunity for both personal and professional advancement. This role involves engaging with patients to arrange consultations and surgical procedures, ensuring they comprehend their unique requirements to deliver an exceptional patient experience while meticulously maintaining accurate records in our system.

Key Responsibilities:

  • Gather comprehensive, precise, and current demographic, insurance, and medical history details. Promptly update all necessary systems and files upon receiving new or revised information.
  • Direct all self-pay patients to the billing department for payment arrangements. If an account is in collections, refer the patient to the billing department for resolution.
  • Ensure that the appropriate preparation process is communicated and utilized, any pre-procedure medications are ordered according to protocol, and that the correct details regarding the appointment location and contact information are provided to the patient.
  • Engage in team meetings, contributing to the enhancement of patient care, departmental efficiency, and overall effectiveness.
  • Utilize the recall process to remind patients of the necessity to schedule appointments, adhering to company policies and protocols.
  • Act as the patient’s advocate in all activities to guarantee optimal satisfaction with their experience and care. Always communicate in a respectful, non-discriminatory manner that upholds patient rights and satisfaction.
  • Refer any incidents of patient dissatisfaction to the lead, supervisor, or manager.
  • Execute additional tasks, projects, and assignments as requested by management.

Qualifications:

  • High School Diploma or equivalent.
  • 1 – 2 years of experience in patient scheduling, preferably in gastroenterology.
  • Exceptional verbal and written communication skills, especially in a telephone setting.
  • Ability to manage high-pressure situations and resolve issues effectively. Strong team spirit and commitment to patient satisfaction.
  • Basic to intermediate computer skills, with familiarity in Outlook; EMR experience is preferred.
  • Bilingual in Spanish is preferred.
  • Medical Assistant Certification is a plus.

Work Environment:

  • Position is based in an office environment, requiring the ability to operate standard office equipment and keyboards. Ability to walk short distances is necessary.
  • Frequent movements of the wrists, hands, and fingers are required. Close visual acuity is needed for tasks such as preparing and analyzing data, transcribing, and extensive reading.

Job Type: Full-time

Salary: Starting at $18.00 per hour

Benefits Include:

  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Paid Time Off
  • Vision Insurance

Healthcare Setting: Outpatient

Medical Specialties: Gastroenterology, Surgery

Schedule: Day shift, Monday to Friday

Experience Required:

  • Customer service experience
  • Familiarity with medical terminology
  • Proficient computer skills

Language Requirements:

  • Spanish proficiency is required

Work Location: In-person