Operations Coordinator
2 weeks ago
Job Summary:
The Senior Operations Coordinator is responsible for delivering exceptional customer experiences by scheduling service appointments efficiently and effectively. This role requires strong problem-solving skills, attention to detail, and excellent communication skills to coordinate service calls and meet customer expectations.
Key Responsibilities:
- Schedule complex service appointments and installations to maintain efficiency and minimize overtime.
- Utilize software to select the most suitable technician and document travel requirements.
- Ensure necessary parts are available to maintain optimal service levels.
- Manage technician schedules throughout the day.
- Provide exceptional customer service and resolve any issues that may arise.
Requirements:
- High School Diploma or equivalent.
- Minimum 3-5 years of customer service experience in an office setting.
- Valid Driver's License.
- Superior verbal and written communication skills.
- Excellent customer service skills.
- Above-average computer skills, including typing at 35 wpm with high accuracy while speaking.
- Ability to navigate multiple systems while interacting with customers.
- Superior organizational skills with a high degree of detail.
- Ability to work in a fast-paced environment.
- Ability to interact professionally and courteously with people at all levels.
What We Offer:
- Competitive compensation with incentive eligibility.
- Medical, dental, and vision coverage.
- HSA/FSA programs.
- Company-paid life and AD&D insurance.
- Company-paid short- and long-term disability.
- Voluntary benefit products.
- 401(k) retirement savings plan after 60 days.
- 7 Company Holidays, plus 2 Floating holidays of your choice.
- Paid Time Off.
- Tuition reimbursement.
- Employee Assistance Program (EAP).
Preferred Qualifications:
- 5 years of customer service experience.
- High School or better.
- Microsoft Office skills.
- Listening skills.
- Customer service skills.
- Communication skills.
- Attention to detail.
Equal Opportunity Employer:
Vector Security is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where everyone feels valued and respected.
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