Operations Coordinator

2 weeks ago


Lancaster, Pennsylvania, United States Vector Security Full time

Job Summary:

The Senior Operations Coordinator is responsible for delivering exceptional customer experiences by scheduling service appointments efficiently and effectively. This role requires strong problem-solving skills, attention to detail, and excellent communication skills to coordinate service calls and meet customer expectations.

Key Responsibilities:

  • Schedule complex service appointments and installations to maintain efficiency and minimize overtime.
  • Utilize software to select the most suitable technician and document travel requirements.
  • Ensure necessary parts are available to maintain optimal service levels.
  • Manage technician schedules throughout the day.
  • Provide exceptional customer service and resolve any issues that may arise.

Requirements:

  • High School Diploma or equivalent.
  • Minimum 3-5 years of customer service experience in an office setting.
  • Valid Driver's License.
  • Superior verbal and written communication skills.
  • Excellent customer service skills.
  • Above-average computer skills, including typing at 35 wpm with high accuracy while speaking.
  • Ability to navigate multiple systems while interacting with customers.
  • Superior organizational skills with a high degree of detail.
  • Ability to work in a fast-paced environment.
  • Ability to interact professionally and courteously with people at all levels.

What We Offer:

  • Competitive compensation with incentive eligibility.
  • Medical, dental, and vision coverage.
  • HSA/FSA programs.
  • Company-paid life and AD&D insurance.
  • Company-paid short- and long-term disability.
  • Voluntary benefit products.
  • 401(k) retirement savings plan after 60 days.
  • 7 Company Holidays, plus 2 Floating holidays of your choice.
  • Paid Time Off.
  • Tuition reimbursement.
  • Employee Assistance Program (EAP).

Preferred Qualifications:

  • 5 years of customer service experience.
  • High School or better.
  • Microsoft Office skills.
  • Listening skills.
  • Customer service skills.
  • Communication skills.
  • Attention to detail.

Equal Opportunity Employer:

Vector Security is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where everyone feels valued and respected.



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