Deposit Services Support Specialist

2 weeks ago


San Antonio, Texas, United States Broadway Bank Full time
About the Role

We are seeking a highly skilled and detail-oriented Deposit Services Support Specialist to join our team at Broadway Bank. As a key member of our Deposit Operations Department, you will play a critical role in ensuring the smooth operation of our deposit services.

Key Responsibilities
  • Deposit Research and Resolution: Conduct thorough research to resolve discrepancies and missing deposits, ensuring accuracy and efficiency in our deposit processing.
  • Chargeback and Reconciliation: Investigate and resolve chargebacks, reconcile daily teller cash tickets, and maintain control over the Cash Items Not in Process of Collection general ledger.
  • Customer Service: Respond to customer inquiries regarding return items, fees, Regulation CC holds, and other deposit-related issues.
  • Operational Support: Participate in cross-training, support other workstations, and ensure operational continuity and efficiency.
  • Compliance and Risk Management: Ensure adherence to bank policies, procedures, and regulatory compliance, particularly in areas related to deposits, cash transactions, and chargebacks.
Requirements
  • Experience: Minimum of 2 years of experience in bank operations or a related field.
  • Skills: Strong organizational skills, excellent verbal and written communication skills, ability to work independently and as part of a team, and proficiency with Microsoft Office applications.
  • Education: High school diploma or equivalent.
What We Offer
  • Competitive Compensation: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We provide opportunities for professional growth and development.
  • Collaborative Environment: We foster a collaborative and inclusive work environment.


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