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Senior IT Support Specialist

2 months ago

San Antonio, Texas, United States Texas Department of Aging & Disability Services Full time
Job Overview:

The Senior IT Support Specialist plays a crucial role in executing advanced computer systems analysis for state and regional IT operations within a networked environment.

Responsibilities include assessing user needs, refining processes, and enhancing existing systems to optimize performance.
This position entails both strategic and operational management of projects, technical solutions, and modifications to desktop and network infrastructure.
Key tasks involve the installation, configuration, maintenance, and troubleshooting of Local Area Networks (LAN), Wide Area Networks (WAN), workstations, hardware, and software.
The specialist is expected to conduct thorough research, extensive testing, and comprehensive documentation while implementing new technical solutions or computing enhancements.
This role operates with a degree of autonomy, allowing for significant initiative and independent judgment.

Core Responsibilities:

Execute advanced technology support functions for state and regional IT operations, focusing on troubleshooting and resolving issues related to computer systems or applications.

(25%)

Assess and analyze new or existing applications, procedures, and information systems, ensuring alignment with business requirements, system specifications, and equipment configurations for optimal performance and reliability. (20%)

Lead projects to resolution, involving technical analysis, planning, design, implementation, and coordination of tasks across multiple resources to ensure effective service delivery.

(10%)

Evaluate and recommend actions for testing and certifying software and hardware upgrades. (10%)

Oversee studies and prepare reports that detail findings, recommendations, and guidelines for proposed system implementations; develop logical problem descriptions and devise optimal solutions. (5%)

Identify operational, technical, and support requirements for the installation, operation, and maintenance of data processing and management information systems. (5%)

Provide guidance to management and users regarding security protocols. (5%)

Participate in meetings, training sessions, and seminars as required. (5%)

Mentor team members and end-users. (5%)

Complete special projects as assigned. (10%)

Required Knowledge, Skills, and Abilities:
Proficient understanding of agency business applications.
Familiarity with the capabilities and limitations of computer systems.
Knowledge of information technology equipment and computer hardware/software.
Understanding of computer operating systems and LAN environments.
Expertise in supporting and maintaining Windows-based servers.
Knowledge of Microsoft Windows Active Directory Domain administration and support.
Experience in network facilities support and data processing techniques, including personal computer hardware/software and network operating systems.
Competence in data security protocols, performance monitoring, and capacity management tools.
Strong problem-solving and coordination skills.
Proficient in scheduling, testing, installing, and implementing programs.
Skilled in troubleshooting complex computer systems.
Effective negotiation and technical documentation skills.
Ability to analyze systems and procedures critically.
Capacity to identify and resolve technical issues.
Proficient in troubleshooting complex network problems in an Active Directory environment.
Ability to draft and revise standards and procedures.
Capacity to manage multiple projects effectively.
Strong communication skills, both verbal and written, with a focus on diplomacy.
Ability to establish and maintain effective working relationships.
Strong organizational and prioritization skills.
Ability to facilitate meetings and group training sessions.