Bilingual Loan Servicing Customer Service Representative

1 week ago

US Hattiesburg MS USA Regions Bank Full time
Job Summary

We are seeking a highly skilled and bilingual Customer Service Representative to join our Loan Servicing team at Regions Bank. As a Customer Service Representative, you will be responsible for responding to customer inquiries and resolving issues related to our loan servicing products and services.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Problem Resolution: Determine the best method to resolve customer complaints and ensure that they are satisfied with the outcome.
  • Communication: Communicate effectively with customers, both verbally and in writing, to ensure that their needs are met.
  • Teamwork: Work collaboratively with other departments to resolve customer issues and improve overall customer satisfaction.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of customer service experience or related experience preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Preferred Qualifications
  • Language Skills: Fluency in Spanish and English required.
  • Computer Skills: Basic computer skills and proficiency in software applications.
What We Offer

Regions Bank offers a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) with company match, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and inclusive work environment.

Work Environment

This position is located in Hattiesburg, MS, and requires the ability to work in a fast-paced environment. The work schedule is Monday-Friday, 7:30am-4:30pm CST, with the possibility of overtime.

How to Apply

To apply for this position, please visit our career website and submit your application. We look forward to hearing from you

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