Bilingual Customer Service Representative

12 hours ago


Miami FL USA, United States SSM Services, inc Full time
Job Title: Bilingual Customer Service Representative

We are seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team at SSM Services, inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our retail clients, ensuring their marketing and promotional needs are met with excellence.

Key Responsibilities:

1. Cultivate and Maintain Relationships

Develop and maintain positive, long-lasting relationships with our retail clients, ensuring their marketing and promotional needs are met with excellence.

2. Customer Service and Support

Act as the primary point of contact for customer inquiries and concerns, ensuring timely and effective communication.

3. Marketing and Promotions Expertise

Execute retail marketing and promotions in big box retailers for assigned clientele, staying up-to-date with the latest trends and strategies in retail marketing and promotions.

4. Solution Development

Collaborate with our internal teams to develop tailored marketing and promotional solutions that meet client objectives, presenting innovative ideas and strategies to clients.

5. Campaign Management

Oversee the execution of retail marketing and promotional campaigns, ensuring success and building relationships with key personnel at retail locations, monitoring campaign performance and making data-driven recommendations for improvements.

6. Reporting and Analysis

Provide customers with regular reports and insights on the performance of their marketing and promotional activities, analyzing data to identify areas of improvement and opportunities for growth.

Requirements:

• Bachelor's degree in Marketing, Business, or a related field (or equivalent experience)

• Proven experience in customer service in the retail marketing and promotions industry is a plus

• Strong understanding of retail marketing strategies, promotions, and consumer behavior

• Exceptional communication and interpersonal skills

• Analytical mindset and the ability to derive insights from data

• Excellent project management and organizational skills

What We Offer:

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance



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