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Bilingual Customer Service Representative

2 months ago

Alpharetta GA USA, United States Toyota Full time
About the Role

We are seeking a highly motivated and customer-focused Bilingual Customer Care Advocate to join our team at Toyota. As a key member of our Customer Care Team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a personalized and proactive manner
  • Communicate effectively with customers, dealers, and third parties via phone, email, and written correspondence
  • Analyze account characteristics and work with customers to resolve their issues while providing best-in-class customer service
  • Document all activities in a clear and concise manner utilizing the appropriate systems in accordance with established procedures
  • Stay up-to-date with changes in policy and procedures to ensure compliance with high-risk processes
Requirements
  • High School Diploma or equivalent
  • College degree or equivalent work experience preferred
  • Bilingual in Spanish/English, fluent in both written and verbal communication
  • Excellent verbal communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
What We Offer
  • A competitive base salary and comprehensive benefits package
  • Opportunities for professional growth and development, including tuition reimbursement
  • A hybrid work schedule with flexibility to work from home and in-office
  • A collaborative and respectful work environment
About Toyota

Toyota is a world-renowned brand that values diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. As a company, we strive to make a positive impact on the communities we serve and to be a leader in innovation and sustainability.