Bilingual Customer Service Representative

4 weeks ago


Rio Rancho NM USA, United States Safelite Full time
About the Role

We're seeking a highly skilled Bilingual Customer Service Representative to join our team at Safelite. As a key member of our customer support team, you will be responsible for providing exceptional phone-based support to our customers in both English and Spanish.

Key Responsibilities
  • Answer incoming phone calls from policyholders, insurance agents, or auto glass shops, listening to each customer's needs and concerns.
  • Gather information to help qualify damage for repair, replacement, or recalibration services, verify insurance coverage, establish claims, and determine deductible amounts.
  • Communicate and resolve issues with an empathetic and patient mindset.
  • Operate various computer-based systems to enter data quickly and accurately into Safelite's systems in real-time.
Requirements
  • Must be 16+ years of age.
  • High school diploma or equivalent (or actively enrolled).
  • Ability to operate a computer and telephone system while seated for extended periods of time.
  • Ability to work one weekend day per week.
Preferred Qualifications
  • Prior experience in customer service preferred.
  • Experience utilizing several computer-based systems at a time, with the ability to type 30+ words per minute.
Training and Development
  • Classroom training lasts approximately 2 weeks, conducted in-person at a Safelite contact center.
  • Following classroom training, work begins with close supervision with support from leadership and the training team.
  • Hours of training vary; evening classes are available.


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