Front Desk Supervisor

2 days ago


Tampa, Florida, United States Aloft Tampa Downtown Full time
About Us

Aloft Tampa Downtown is a vibrant hotel located in the heart of Tampa, offering a unique blend of convenience and excitement. Our hotel provides easy access to premier destinations such as Busch Gardens, Tampa Theatre, and the iconic Tampa Riverwalk.

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for managing the front office operations, ensuring customer satisfaction, and meeting/exceeding financial goals.

Responsibilities
  • Communicate effectively with staff and guests to provide clear direction and resolve issues.
  • Greet guests with a friendly and sincere welcome, using a positive and clear speaking voice.
  • Promptly complete the registration process, inputting and retrieving information from a computer system.
  • Verify and imprint credit cards for authorization, handle cash, and balance an assigned house bank.
  • Remain calm and alert, especially during emergency situations, and resolve customer complications and complaints.
  • Comply with attendance rules and be available to work on a regular basis.
Qualifications
  • High school diploma required, college degree preferred.
  • One year experience in customer service in hospitality or similar industry.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to access and accurately input information using a moderately complex computer system.
Benefits

Aloft Tampa Downtown offers a comprehensive benefit program that provides choices for your physical, mental, and financial wellness. Our benefits include competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, and a 401(k) savings plan with matching funds.



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