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Front Desk Supervisor

2 months ago

Tampa, Florida, United States HEI Hotels & Resorts Full time
{"Overview": "As a Front Desk Supervisor at HEI Hotels & Resorts, you will play a key role in delivering exceptional customer service and ensuring a seamless guest experience. Your primary responsibility will be to assist the Front Office Manager in managing the Front Office operations, achieving customer satisfaction, quality service, and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.", "Responsibilities": "
  • Communicate effectively with guests and staff to provide clear direction and ensure a positive experience.
  • Assign and instruct guest service agents in details of work, observing performance and encouraging improvement.
  • Greet guests with a friendly and sincere welcome, using a positive and clear speaking voice, and respond to requests in a timely manner.
  • Promptly complete the registration process, inputting and retrieving information from a computer system, and promote HEI Hotels and Resorts and brand-specific marketing programs.
  • Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank.
  • Promptly answer the telephone using a positive and clear voice, input messages into the computer, and retrieve messages and communicate the content to the guest.
  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
  • Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
", "Qualifications": "
  • High school diploma required, college degree preferred.
  • One year experience in customer service in hospitality or similar industry.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to stand, walk, and continuously perform behind the front desk.
  • Ability to observe and detect signs of emergency situations with or without reasonable accommodation.
  • Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.
", "Benefits": "HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you. For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal, and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.", "Language": "en-US"}