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Front Office Supervisor at Remington

2 months ago


Tampa, Florida, United States Remington Full time
Job Overview

Key Responsibilities
  • Oversee the staffing of front office personnel, which includes recruiting, hiring, training, supervising, and scheduling front desk agents, guest service staff, and concierge team members.
  • Possess a thorough understanding of the roles and responsibilities of Front Office staff and be prepared to fulfill these duties as needed.
  • Effectively manage and utilize the MICROS system at the front desk, ensuring accurate handling of all daily transactions.
  • Review and reconcile AM and PM discrepancy reports with precision.
  • Maintain open communication with Housekeeping and Engineering teams regarding guest room statuses, requests, and maintenance issues, ensuring timely processing of guest inquiries.
  • Welcome guests with professionalism and warmth, efficiently managing check-ins and check-outs while addressing their needs and inquiries.
Work Environment

Located in a vibrant area, this position offers the opportunity to work in a dynamic environment that caters to both business and leisure travelers.

Candidate Profile

Desired Qualifications
  • Ability to handle high-pressure situations and engage with dissatisfied guests in a calm manner.
  • Previous experience in a hotel front desk role as a Lead or Supervisor.
  • Strong work ethic and proactive attitude.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays.
  • A team player who is dedicated to delivering exceptional guest experiences.