Front Desk Supervisor

2 days ago

Tampa, Florida, United States Home2 Suites Tampa Full time
Front Desk Supervisor Opportunity at Home2 Suites Tampa

We are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at Home2 Suites Tampa. As a key member of our front office team, you will be responsible for providing exceptional guest experiences and ensuring seamless operations.

Key Responsibilities:
  • Assist with training, coaching, and scheduling for the front office team.
  • Ensure all guests are served promptly and courteously during all shifts.
  • Apply problem-solving skills to resolve guest issues to their satisfaction.
  • Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
  • Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
  • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
  • Support the goals of the hotel through teamwork and collaboration with all departments.
Requirements:
  • Previous customer service experience in a fast-paced, guest-facing environment is ideal.
  • Cash handling experience is a plus.
  • Strong verbal and written communication skills are essential.
  • Ability to read, write, type, and use basic technology.
  • Physical ability to stand for an entire shift and lift at least 25 pounds.
  • Availability to work evenings, weekends, and holidays.

We offer a competitive benefits package, including group insurance, paid time off, and a company-matched 401(k) plan. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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