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Front Desk Supervisor
2 months ago
Aloft Tampa Downtown is a vibrant hotel located in the heart of Tampa, offering a unique blend of convenience and excitement. Our hotel provides easy access to premier destinations such as Busch Gardens, Tampa Theatre, and the iconic Tampa Riverwalk.
Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Supervisor to join our dynamic team. As a Front Desk Supervisor, you will be responsible for managing the Front Office operations to achieve customer satisfaction, quality service, and compliance with corporate policies and procedures.
Responsibilities- Communicate effectively with guests and staff to provide clear direction and ensure a positive experience.
- Assign and instruct guest service agents in details of work and observe performance to encourage improvement.
- Greet guests immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
- Promptly complete the registration process by inputting and retrieving information from a computer system.
- Verify and imprint credit cards for authorization using electronic acceptance methods.
- Handle cash, make change, and balance an assigned house bank.
- Perform accurate moderately complex arithmetic functions using a calculator.
- Post charges to guest rooms and house accounts using the computer.
- Resolve customer complications and complaints by conducting thorough research and determining effective solutions.
- High school diploma required, college degree preferred.
- One year experience in customer service in hospitality or similar industry.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to access and accurately input information using a moderately complex computer system.
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, pet insurance, and a 401(k) Savings Plan with matching funds.
We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
