Senior Benefits Administration Associate

2 weeks ago

South Mills, North Carolina, United States Conduent HR Services, LLC Full time

At Conduent, we are committed to delivering essential services and solutions for leading corporations and numerous governmental entities, resulting in outstanding outcomes for our clients and the individuals who rely on them. This is your chance to excel, contribute positively, and be part of a culture that values uniqueness and individuality.

Position Overview:
Remote Work Opportunity
Comprehensive Benefits and Collaborative Environment
Initial Training Pay: $16.15/hr; Regular Pay: $17.50/hr
Work Schedule: Monday to Friday, flexible hours between 8 am and 6 pm (8-hour shifts with a 1-hour break)

Role Responsibilities:
As a key member of our Benefits call center team, you will assist clients daily by managing incoming calls and providing insightful discussions regarding retirement and survivor benefits. You will handle a consistent flow of customer inquiries while efficiently navigating through various systems.

Our call center team thrives in a supportive environment. Your exceptional customer service and communication abilities will help us foster positive interactions for our clients. Reliability and punctuality are essential to our clients' success.

Qualifications:
We seek individuals who possess a genuine passion for customer service, natural empathy, and a commitment to delivering thorough resolutions. To excel in this position, you should have:
- Experience handling high-volume calls.
- Previous exposure to managing a caseload or working with retirement benefits.
- Strong communication skills.
- Proficiency in MS Office, particularly Word and Excel at an intermediate level.
- Excellent problem-solving capabilities.
- Ability to effectively manage multiple tasks.
- High school diploma or GED.
- Willingness to complete a mandatory paid training program.

Application Process:
To be considered for this position, please complete the following steps, which will take less than 20 minutes:
- Submit your application and provide basic profile information (2 minutes).
- Answer prescreening questions to confirm you meet the minimum qualifications (3 minutes).
- If you qualify, a recruiter will reach out to discuss the opportunity.

Compensation and Benefits:
Pay Transparency Laws in certain locations necessitate the disclosure of compensation and benefits-related information. Actual salaries may vary based on factors such as location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives based on business needs. Conduent offers a variety of employee benefits, including health insurance, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, military/veteran status, citizenship status, or any other group protected by law.

For individuals with disabilities requiring reasonable accommodations to apply or compete for employment with Conduent, please follow the designated process for accommodation requests.

At Conduent, we prioritize the health and safety of our associates, their families, and our community. While vaccination is not mandatory for most positions, we do require applicants to provide their vaccination status where legally permissible.

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