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Overnight Customer Support Associate

2 months ago

Hope Mills, North Carolina, United States Chick-fil-A Full time
Position Overview:
Chick-fil-A Hope Mills is seeking dedicated individuals to enhance our operations. Our mission is to deliver an exceptional experience for both our team members and the community, not only through the quality of our food but also through the connections we build.

About Us:
Founded by Truett Cathy in 1967, Chick-fil-A is committed to being more than just a food service; we are a people-oriented organization. Our team at Chick-fil-A Hope Mills is devoted to serving our employees, guests, and the community. We prioritize the well-being of our staff and foster a culture that feels like a family.

Compensation Structure:
  • High School Team Members (Limited Hours): $10/hr+
  • Part-Time Team Members (15-29 hrs/week): $10+/hr
  • Full-Time Team Members (30+ hrs/week): $11.00+/hr
  • Leadership Roles: Shift Lead at $13.50+/hr
Benefits of Employment:
  • Competitive Pay
  • Flexible Work Schedules
  • Guaranteed Days Off on Sundays
  • Opportunities for Leadership Development
  • Scholarship Programs: True Inspiration Scholarship ($25,000) and Leadership Scholarship ($2,500)
  • Tuition Discounts at over 100 colleges and universities
  • Health Insurance Options Available
Key Qualities for Success:
  • Demonstrate honor, dignity, and respect towards guests and team members
  • Maintain a positive demeanor
  • Exhibit attention to detail
  • Ability to manage multiple tasks
  • Focus on guest satisfaction and teamwork
  • Punctuality is essential
  • Enjoy the work environment
  • Communicate effectively
General Expectations:
  • Keep your work area clean and organized
  • Ensure a food-safe environment
  • Serve guests and fellow team members with enthusiasm
  • Cross-train in customer service and kitchen operations
  • Availability on Saturdays is required
Requirements:
  • Reliable transportation is necessary
  • Ability to handle kitchen equipment and navigate shelving
  • Basic reading, writing, math, and communication skills
  • Work in a fast-paced, hot, and noisy environment
  • Ability to perform well under pressure
  • Quickly adapt to changes in orders
Company Commitment:
At Chick-fil-A, we prioritize fresh and simple ingredients. Since our inception, we have served chicken that is whole breast meat, free from fillers or hormones, and hand-breaded in our kitchens. Our produce is delivered fresh multiple times a week, and salads are prepared throughout the day. This commitment to quality may be challenging, but it is the only way we know.