Overnight Customer Support Associate

1 week ago


Hope Mills, North Carolina, United States Chick-fil-A Full time
Position Overview:
Chick-fil-A Hope Mills is in search of dedicated individuals to enhance our operations. Our mission is to deliver an exceptional experience for both our team members and guests within the community, achieved not only through the quality of our food but also through the connections we cultivate.

About Us:
Founded by Truett Cathy in 1967, Chick-fil-A stands as a testament to the belief that we are more than just a chicken establishment; we are a people-centric organization. At Chick-fil-A Hope Mills, we prioritize serving our employees, guests, and the community, fostering a culture that feels like family rather than just a workplace.

Compensation Structure:
  • High School Team Members (Limited Hours): $10/hr+
  • Part-Time Team Members (20-29 hrs/week): $10+/hr
  • Full-Time Team Members (30+ hrs/week): $11.00+/hr
  • Leadership Roles: Shift Lead at $13.50+/hr
Benefits of Employment:
  • Competitive Pay
  • Flexible Scheduling
  • Sundays Off
  • Leadership Development Opportunities
  • Scholarship Programs: True Inspiration Scholarship ($25,000) and Leadership Scholarship ($2,500)
  • Tuition Discounts at over 100 colleges and universities
  • Health Insurance Options Available
Key Attributes for Success:
  • Demonstrate honor, dignity, and respect towards guests and team members
  • Maintain a positive demeanor
  • Exhibit attention to detail
  • Ability to multitask effectively
  • Focus on guest satisfaction and teamwork
  • Punctuality is essential
  • Enjoy your work
  • Communicate effectively
General Expectations:
  • Keep your work area clean and organized
  • Ensure a food-safe environment
  • Serve guests and fellow team members with excellence
  • Cross-train in customer service and kitchen operations
  • Availability on Saturdays is required
Qualifications:
  • Reliable transportation is a must
  • Ability to handle kitchen equipment and navigate shelving
  • Basic reading, writing, math, and verbal communication skills
  • Work in a fast-paced, hot, and noisy environment
  • Capable of performing under pressure
  • Quickly adapt to changes in orders
Company Philosophy:
At Chick-fil-A, we emphasize fresh and simple ingredients. Our commitment to quality has remained unchanged since our inception. We serve chicken that is whole breast meat, free from fillers or hormones, and hand-breaded in our restaurants. Fresh produce is delivered multiple times a week, and salads are prepared throughout the day. While this may not be the easiest approach, it is the only way we know.

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