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Benefits Administration Services Associate III

2 months ago

South Mills, North Carolina, United States Conduent HR Services, LLC Full time
About the Benefits Administration Services Associate III Role

As a member of the Benefits Administration Services team at Conduent HR Services, LLC, you will play a critical role in delivering exceptional customer experiences to our clients and their customers. This position is a great opportunity to work in a dynamic and supportive team environment, where you will have the chance to make a real difference in people's lives.

Key Responsibilities:

  • Provide exceptional customer service to clients and their customers through phone and other communication channels.
  • Manage a high volume of incoming customer calls, navigating multiple systems to resolve complex issues.
  • Work collaboratively with a supportive team to achieve shared goals and objectives.
  • Develop and maintain a deep understanding of our clients' benefits programs and services.
  • Stay up-to-date on industry trends and best practices in benefits administration.

Requirements:

  • 1-2 years of experience in a customer-facing role, preferably in a benefits administration or related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
  • Strong problem-solving skills, with the ability to think critically and creatively.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a focus on work-life balance.

Conduent HR Services, LLC is an Equal Opportunity Employer