Part-time Customer Service Associate

6 days ago

Hope Mills, North Carolina, United States Suburban Propane Full time

About the Role

We are seeking a highly skilled and customer-focused Part-time Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer service, driving customer retention, and acquiring new customers.

Key Responsibilities

  • Provide top-notch customer service through inbound and outbound calls, ensuring a proactive sales approach to uncover additional sales and service opportunities.
  • Maintain in-depth knowledge of Suburban Propane's products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.
  • Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers.
  • Manage customer accounts effectively by setting up and maintaining accurate account information and data.
  • Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities.
  • Handle administrative, data entry, reporting, and reconciliation tasks related to asset and inventory controls and purchasing.
  • Collaborate with the Customer Service Center, regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies.
  • May assist with route forecasting and maintenance, as well as scheduling daily service work, installation, and repairs.

What We Offer

As a valued member of our team, you will enjoy competitive pay with incentive potential, paid vacation, personal and sick pay, online learning opportunities, and training. We also offer a 401(k) with company match and immediate vesting based on eligibility requirements.

Requirements

  • Minimum of 3 years of experience in a customer service role.
  • Minimum of a High School diploma or GED preferred.
  • Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports.
  • Ability to multitask and prioritize assignments in a team environment.

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