Enterprise Customer Success Strategist

2 days ago


New York, New York, United States InEvent Full time

About InEvent

InEvent is a pioneering B2B startup that develops innovative solutions for hospitality and marketing within large enterprises, creating high-level management for the C-suite and robust operational tools for analysts and managers.

Our Team

InEvent is a remote event tech company with a global team of InEventers in over 13 different countries, speaking together more than 27 different languages. We are a diverse and dynamic team that values open communication and encourages personal growth.

Job Description

Enterprise CS Specialist

As an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects, from planning and execution to conclusion. This includes defining project scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and timeframe.

Key Responsibilities

  • Maintain a detailed understanding of the InEvent platform and services to assist clients with questions and provide expert solutions.
  • Develop detailed project plans, outlining tasks, timelines, resource requirements, and milestones.
  • Review client concerns and seek to improve all aspects of the client experience with the company.
  • Constantly promote the value of the InEvent platform and upsell through customer/client experience.
  • Suggest optimization of existing processes within all Customer Success initiatives.
  • Support Enterprise clients through regular communication and virtual meetings.

Requirements

  • 4+ years of experience in a Customer Success or Account Management position is a must.
  • Exceptional ability to communicate/present and foster positive business relationships.
  • Experience with delivery of training or live customer support.
  • Technical skills are a must; HTML and CSS or any programming knowledge is a plus.
  • Accountability and personal organization are essential.
  • Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
  • Outstanding communication skills.
  • Problem solver by nature.
  • Be a fast learner and resilient.
  • Permission to travel and work in the U.S (should have an SSN).
  • Periodic visits to client offices may be required for training and implementations, anticipated to range from 10-20% of the time. Travel expenses will be covered by the company.

Benefits

  • Health Insurance.
  • Paid Time Off (PTO).
  • 401k.
  • Annual Summits.
  • Birthday Gift and Work Anniversary Gifts.

Contract

This is a Permanent, Full-time position (40hrs per week).



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