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Enterprise Customer Success Manager
2 months ago
We are seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team at Wunderkind. As a key member of our customer success team, you will be responsible for driving the success of our Enterprise customers, developing strategic relationships, and delivering exceptional customer experiences.
Key Responsibilities- Customer Success: Own the relationship and ultimate success of a dedicated segment of Wunderkind's Enterprise customers, including strategy development, renewal, and upsell.
- Strategic Relationship Building: Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success.
- Communication and Advocacy: Communicate and continuously reinforce how Wunderkind drives revenue, what our competitive advantage is, and why it is worth the investment.
- Internal Collaboration: Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design.
- 2+ years experience in customer success, account management or consulting.
- Demonstrated track record working in a rigorous, results-driven role that directly impacted the growth of a business.
- Strong understanding of digital marketing analytics and can communicate the impact of important metrics to a client's business.
- Strong presentation skills.
- Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and engaging in high touch client interaction.
- Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships.
- Entrepreneurial spirit with a healthy dose of humility.
- Demonstrated success in fast-paced and demanding environments; you have a strong bias towards action and accountability.
- Experience working on campaigns with one or more email service provider (ESP) or text message marketing.
