Supervisor, Customer Site Operations

4 days ago


Lexington, Kentucky, United States Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled and experienced Supervisor, Customer Site to lead our customer site personnel in delivering exceptional customer service. As a key member of our team, you will be responsible for overseeing the daily operations of our customer site, ensuring that our service offerings meet the highest standards of quality and efficiency.

Key Responsibilities
  • Lead a diverse cross-functional team of on-site lab specialists servicing multiple sites
  • Develop and implement SOPs, conduct site audits, and ensure completion of annual physical inventory
  • Collaborate with the Program/Regional Manager for customer performance reviews and develop, track, and trend business metrics
  • Act as liaison between customer and Thermo Fisher Scientific, coordinating onsite vendor escorting and customer visits
  • Define new opportunities by actively seeking expansion of services within assigned areas and provide capability review presentations
  • Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives
Requirements
  • High school diploma or equivalent required; Bachelor's degree in a related field preferred
  • 4+ years of experience in managed services in a laboratory setting required; GxP Experience and IATA/DOT certification a plus
  • Strong leadership and supervisory abilities, interpersonal skills, and basic understanding of employment/labor law regulations
  • Excellent verbal and written communication skills, including maintaining a professional appearance and demeanor in all interactions
  • Computer proficiency and intermediate skills in Microsoft Office suite of software
  • Basic chemical knowledge, including chemical handling, calculation of Molarity, percent by volume, etc.
Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.



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