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Concession Operations Supervisor

2 months ago

Lexington, Kentucky, United States Keeneland Association Inc Full time
Job Overview

The Concession Operations Supervisor is responsible for overseeing the designated concession and beverage outlets during events, ensuring a seamless and enjoyable experience for all patrons.

Key Responsibilities:

  • Monitor the quality of food and manage inventory levels to enhance customer satisfaction.
  • Ensure timely food preparation and delivery that meets or exceeds customer expectations.
  • Train staff on the correct use of equipment and food preparation techniques.
  • Act as a training manager on the floor for cashiers, food handlers, and other concession personnel.
  • Serve as the primary contact for customer inquiries and escalate issues to management as necessary.
  • Adhere to responsible alcohol service protocols and guidelines.
  • Oversee the daily setup and breakdown of concession stands.
  • Possess two to three years of experience in concession management.
  • Have a solid background in food and beverage operations.
  • Demonstrate knowledge of concession and bar management practices.
  • Maintain a professional appearance and ensure that team members uphold the same standards.
  • Exceed expectations in food quality and service timeliness.
  • Assist with unloading food deliveries and organizing the storeroom.
  • Manage the cleaning and sanitization of kitchen equipment, utensils, and work areas.
  • Ensure efficient use of kitchen supplies and prompt return of cleaned items to service.
  • Responsible for waste management and recycling within the kitchen environment.

Qualifications:

To excel in this role, candidates must demonstrate the ability to fulfill each essential duty effectively. The qualifications listed are indicative of the knowledge, skills, and abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Licenses and Certifications:

A Food Handler's license is mandatory for all food and beverage personnel. Additionally, a license from the appropriate regulatory body is required for all operational staff.