Operations Executive
2 weeks ago
Position: Director of Operations
City Wide Facility Solutions is in search of a skilled and seasoned Director of Operations. In this pivotal role, you will oversee the operational aspects of our comprehensive building-maintenance services, which encompass both janitorial and non-janitorial offerings. Your leadership will guide a team of Facility Service Managers, ensuring the seamless provision of services to our clientele. Furthermore, you will be tasked with meeting business goals, managing operational costs, and fostering high levels of client satisfaction.
Key Responsibilities:
- Lead and nurture a team of Facility Service Managers to effectively support client needs
- Meet and exceed annual revenue and profit objectives
- Control expenses while ensuring sustained profitability
- Recruit and train operational staff
- Build and maintain strong client relationships
- Encourage collaboration with the sales team for cross-selling opportunities
- Engage in the onboarding process for new clients
- Ensure adherence to client specifications
- Conduct regular building inspections and manage client data
- Provide mentorship and development for operational staff
- Travel within the designated market as required
Qualifications:
- Bachelor's Degree or equivalent professional experience
- At least 5 years of managerial experience in operations and account management
- Proficient in Microsoft Office Suite
- Familiarity with Customer Relationship Management (CRM) software
- Experience in budget formulation and oversight
- Strong communication and interpersonal skills
- Exceptional problem-solving and decision-making capabilities
- Proven ability to lead and mentor a team
Benefits:
City Wide offers a competitive compensation package, including commission and bonuses. Additionally, we provide a comprehensive benefits program that includes medical, dental, vision, and paid time off.
About City Wide:
City Wide Facility Solutions stands as the largest management company within the building maintenance sector. Our organizational culture is aligned with our mission to create a positive impact on the communities we serve.
City Wide is an Equal Opportunity Employer.
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