Supervisor, Billing Operations

3 weeks ago


Indianola, Iowa, United States Mediacom Communications Full time

Job Summary:

We are seeking a highly skilled and experienced Supervisor, Billing Services to join our team at Mediacom Communications. As a key member of our financial operations team, you will be responsible for maintaining and updating our billing system, tracking equipment, and managing our Pay Per View function.

Key Responsibilities:

  • Maintain and update the billing system to ensure accurate and timely processing of customer payments.
  • Track and manage equipment, including unrecovered equipment and non-responders, to ensure efficient and effective operations.
  • Oversee the preparation for new product launches, including all aspects of equipment processing and tracking.
  • Manage and communicate with our Pay Per View system to ensure seamless customer experience.
  • Develop and analyze daily, weekly, and monthly reports to identify trends and areas for improvement.
  • Write and present reports to management and stakeholders to inform business decisions.

Requirements:

  • High school diploma or equivalent required; minimum of 2 years of experience in a related field or equivalent education.
  • Extensive knowledge of CSG Billing System and experience with database or billing software management.
  • Strong analytical and problem-solving skills, with ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills, with ability to work effectively with cross-functional teams.
  • Knowledge of office procedures and experience with Excel and Word.

What We Offer:

  • A competitive salary and benefits package, including health, vision, and dental insurance, paid vacation, holidays, and flexible paid time off.
  • A 401(k) plan with generous company match, education enrichment up to $5,000 per year, and employee wellness program.
  • Opportunities for professional growth and development, with ongoing training and support.

About Us:

Mediacom Communications is a leading provider of entertainment, communications, and internet services to over 1.55 million customers in 22 states. We are committed to delivering exceptional customer experiences and innovative solutions to meet the evolving needs of our customers.



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