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Front Desk Supervisor

2 months ago

Richmond Heights, Virginia, United States Hyatt House Richmond - Short Pump Full time
Job Summary

The Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional customer service and ensuring a smooth guest experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Responsibilities:
  • Guest Services: Greet and assist guests in a friendly and professional manner, responding to their needs and resolving any issues that may arise.
  • Front Desk Operations: Manage the front desk area, ensuring that all tasks are completed efficiently and effectively, including check-in, check-out, and room assignments.
  • Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure that they are meeting the hotel's high standards.
  • Revenue Management: Work closely with the revenue management team to maximize room revenue and occupancy, ensuring that the hotel is operating at optimal levels.
  • Communication: Maintain effective communication with all departments, including housekeeping, food and beverage, and maintenance, to ensure that guests' needs are met and that the hotel is running smoothly.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner, ensuring that the hotel's reputation is maintained.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Experience: At least 2-3 years of progressive experience in a hotel or related field, with a strong background in customer service and front desk operations.
  • Skills: Excellent communication and interpersonal skills, with the ability to work well under pressure and in a fast-paced environment.
  • Certifications: Valid driver's license and any other certifications required by the hotel or local authorities.
Benefits:
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, and a 401(k) retirement plan.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth, with a focus on developing the skills and knowledge needed to succeed in the hospitality industry.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses and other incentives.