Overnight Patient Experience Specialist
5 days ago
Boston Children's Hospital is seeking a skilled Overnight Patient Experience Representative to join our team.
Job Description- Patient Encounter Management:
- Provide exceptional customer service that supports unit operations.
- Collaborate with referring providers and practices.
- Obtain required authorizations to compile patient and staff schedules.
- Schedule patients and support the patient encounter.
- Check In / Check Out:
- Greet and direct patients, families, and visitors.
- Monitor daily schedule and coordinate flow with clinicians/supervisor.
- Reconcile payments and prepare deposits, providing record of transactions in Hospital systems.
- Facilitate and direct communication with Financial Counseling.
- Administrative:
- Record and forward messages, triage calls for urgent information or services, initiate calls for emergency services.
- Provide routine clerical support as needed.
- Admin Support for Admissions, Discharges, and Transfers.
- Reconcile Patient Charts during admissions and discharges.
- Update and reconcile the Patient Monitoring System upon admission, discharge, and transfer.
- A high school level of education, Bachelor's Degree preferred.
- Prior customer service or administrative experience preferred.
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- The ability to work with diverse internal and external constituencies.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Estimated Salary$55,000 - $65,000 per year, depending on experience.
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