Rental Experience Specialist

6 days ago


Étreux, Hauts-de-France, United States Enterprise Holdings Full time
Rental Experience Specialist Job Description
As a Rental Experience Specialist with Enterprise Holdings, you will play a vital role in delivering exceptional customer experiences and ensuring a seamless rental process. You will work closely with customers to understand their needs, provide personalized support, and ensure a positive experience.

Responsibilities:
  • Meet and greet customers in a professional and friendly manner.
  • Provide detailed information about rental policies, vehicle features, and additional services.
  • Offer optional protection products, upgrades, fuel options, and other additional equipment to enhance the customer experience.
  • Facilitate the rental process by verifying and documenting necessary driver information.
  • Collaborate with colleagues to resolve customer issues and improve overall service quality.

Requirements:
For this role, we require a high school diploma or equivalent, a valid US driver's license, and a minimum of six months of prior customer service experience. You should possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and demonstrate a passion for delivering exceptional customer experiences.

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