Rental Experience Specialist
6 days ago
As a Rental Experience Specialist with Enterprise Holdings, you will play a vital role in delivering exceptional customer experiences and ensuring a seamless rental process. You will work closely with customers to understand their needs, provide personalized support, and ensure a positive experience.
Responsibilities:
- Meet and greet customers in a professional and friendly manner.
- Provide detailed information about rental policies, vehicle features, and additional services.
- Offer optional protection products, upgrades, fuel options, and other additional equipment to enhance the customer experience.
- Facilitate the rental process by verifying and documenting necessary driver information.
- Collaborate with colleagues to resolve customer issues and improve overall service quality.
Requirements:
For this role, we require a high school diploma or equivalent, a valid US driver's license, and a minimum of six months of prior customer service experience. You should possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and demonstrate a passion for delivering exceptional customer experiences.
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