Patient Engagement Specialist

1 week ago


Étreux, Hauts-de-France, United States Community Care Cooperative Full time

We are seeking a Patient Engagement Specialist to join our team at Community Care Cooperative in Western Massachusetts. This role is part of our Behavioral Health Transitions of Care Program and will play a crucial part in connecting with patients who need assistance with psychiatric and/or substance use recovery care needs.

The ideal candidate will have experience working as part of a multi-disciplinary team, communicating and working with providers, nurses, and social workers. They must be flexible and adaptable to change, with excellent interpersonal communication skills and the ability to work independently.

This position requires the ability to work from home office, hospital, health center, provider's office setting, within patient's homes, or in the community. The Patient Engagement Specialist will conduct initial outreach calls, meet with members in person, engage with patients who need assistance, address language and cultural barriers to care, and coach patients to meet clinical goals.

The estimated salary for this position is $ **$55,000 - $65,000 per year** , depending on experience. Benefits include comprehensive health insurance, 401(k) matching, and paid time off.

  • Conducts initial outreach calls to encourage patients and caregivers to participate in care management programs
  • Meets with members in person in the community and/or at the health centers
  • Engages with patients who need assistance with psychiatric and/or substance use recovery care needs
  • Addresses language and cultural barriers to care
  • Coaches and guides the patient to meet psychiatric and other clinical goals
  • Helps teach the patient and/or caregiver about psychiatric and/or substance misuse symptoms response plans


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