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Executive Director of Operations

2 months ago

Wayne, New Jersey, United States Leap Brands Full time
Job Description

**About the Role**

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Leap Brands. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our multi-branded franchise locations across several states.

**Key Responsibilities**

  • Strategic Leadership:
    • Develop and implement strategic initiatives to achieve operational objectives and financial targets.
    • Provide leadership and direction to regional and district managers in the execution of operational plans.
  • Multi-Unit Management:
    • Oversee the performance of multiple franchise locations, ensuring consistent operational standards.
    • Collaborate with franchise owners and managers to drive excellence in customer service and brand representation.
  • Operational Efficiency:
    • Streamline operational processes to enhance efficiency and reduce costs.
    • Implement best practices and standard operating procedures across all locations.
  • Quality Assurance:
    • Monitor and ensure the quality and consistency of products, services, and customer experiences.
    • Implement quality assurance programs and initiatives.
  • Financial Performance:
    • Work closely with the Vice President of Finance to monitor financial performance and key operational metrics.
    • Develop and implement strategies to optimize profitability and cost management.
  • Franchisee Relations:
    • Build and maintain strong relationships with franchise owners and partners.
    • Provide support, guidance, and resources to ensure the success of franchise operations.
  • Team Development:
    • Recruit, train, and develop a high-performing operations team.
    • Foster a culture of accountability, collaboration, and continuous improvement.
  • Market Expansion:
    • Collaborate with the executive team to identify opportunities for market expansion and new franchise development.
    • Assess market trends and competitive landscapes to inform strategic decisions.

**Requirements**

  • Bachelor's degree in Business, Hospitality, or a related field; MBA is a plus.
  • 10+ years of experience in multi-unit operations management within the franchise industry.
  • Proven success in driving operational excellence and financial performance.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to travel as needed to various locations.