Financial Aid Director

4 days ago

Wayne, New Jersey, United States William Paterson University Full time
WP Online Assistant Director of Financial Aid

Thank you for your interest in working at William Paterson University. We invite you to join our community of educators and professionals who are dedicated to providing a world-class education to our students.

Key Responsibilities:
  • Provide exceptional customer service to prospective, new, and continuing WP Online students, as well as other departmental personnel, regarding financial aid processes and available programs.
  • Counsel students and parents regarding application procedures, eligibility requirements, cost of attendance, management of available financial aid opportunities, and the application process.
  • Prepare and present financial aid and budgetary workshops to students, serving as the subject matter expert to team/staff.
  • Ensure problems are resolved in an efficient and effective manner, working collaboratively and effectively with team/staff to meet customer expectations in a fast-paced and dynamic environment.
  • Monitor satisfactory academic progress of students receiving financial aid, process student aid applications, and package awards.
  • Verify, assess, and review student eligibility for financial aid, completing revisions and adjustments to awards within established parameters and in accordance with federal legislation, state statutes, and institutional guidelines.
  • Prepare reports as requested by WPONL director and financial aid senior management.
  • Collaborate with the Office of Financial Aid regarding student aid needs analysis, verifying financial data and other criteria to confirm student aid eligibility for federal, state, and alternative financial aid award packaging.
  • Demonstrate a firm understanding of government and private resources for funding a college education, interpreting, implementing, and maintaining up-to-date knowledge of Federal and State guidelines governing financial aid programs.
  • Comply with current regulations of all federal, state, private, and university programs.
  • Evaluate unusual/mitigating circumstances documentation or appeal information provided by students and/or parents, exercising professional judgment by making adjustments or revisions to cost, contributions, need, or dependency status as exceptions to documented process/policies.
  • Work with the Office of Financial Aid to assist with new/improved electronic processing systems, using various systems to record, track, and analyze student questions and engagements.
  • Analyze system-generated reports to verify continued compliance and eligibility of students receiving aid under federal, state, and institutional guidelines, notifying students of changes in eligibility of awards and alternatives to amend situations.
  • Attend weekly strategic meetings with Academic Affairs' staff to resolve student roadblocks, promote student success, and support continual program development.
  • Work closely with key Enrollment Management offices to connect and facilitate students' smooth matriculation and acclimation to WP Online, including Undergraduate Admissions, Registrar, Financial Aid, and Student Enrollment Services.
  • Participate in professional student financial assistance associations.
  • Act as liaison with various internal departments as appropriate.
  • Perform other duties as assigned that are appropriate for the position.
Minimum Qualifications:
  • Bachelor's degree from an accredited college or university required; Master's degree preferred with a minimum of 3 years of related work experience.
  • Financial aid counseling experience and a comprehensive knowledge and understanding of federal regulations for administering student financial aid programs, financial aid need analysis, and processes.
  • Knowledge of federal Title IV and state financial aid programs and regulations, ability to use good judgment and make sound decisions, and understanding of the University environment.
  • Proficient in Banner Student Information System, needs analysis, and federal/state financial aid programs, ability to interpret and apply laws, policies, and procedures, and familiarity with automated financial aid systems.
  • Ability to work well with a diverse community and groups, excellent communication and interpersonal skills, and ability to work well under pressure and with frequent interruptions.
  • Must be able to work flexible hours, including evenings and weekends, during peak registration times and/or to meet the needs of a demanding office.
Personal Traits and Attributes:
  • Demonstrated ability to communicate effectively in written and oral format.
  • Able to chart a clear vision of future objectives and capable of prioritizing work to achieve stated and agreed-upon goals.
  • Able to hold confidential information with discretion.
  • Demonstrated ability to build networks and collaborative relationships in a complex environment with competing needs and wants.
Invitation to Apply:

Interested candidates will be prompted to complete an application and submit a cover letter and resume. General questions related to this application process, please contact

WP's Employee Benefits and Perks:

We support flexible work arrangements and operate with a well-loved summer schedule. From late May through mid-August, our work week is adapted to a four-day schedule with most offices closed on Fridays, affording you more time to do what you love.

To support employees' continued growth and success, we offer free tuition for you and your dependents to pursue a bachelor's or master's degree at William Paterson. We also offer a summer learning and development program that has been nationally recognized for its innovation.

When we think about employee success and financial security, we think long-term. The University provides robust retirement savings plans, as well as an employee assistance program that provides financial counseling among its support services. Generous state-sponsored healthcare benefit plans also support your well-being needs. Visit our website to read more about our employee benefits and perks Total Rewards | William Paterson University).

William Paterson University's Commitment to Diversity, Equity, and Inclusion:

William Paterson University celebrates the diversity of our campus and our commitment to learn from each other, and about each other. A commitment to diversity is one of the University's core values. We work to help create a more inclusive environment and university experience for faculty, students, and staff at William Paterson University.

Since 2015, the University has been designated as a Hispanic-Serving Institution (HSI), with more than 30 percent of current students claiming Hispanic heritage.

We are strong proponents of employees growing their careers at William Paterson. More than fifty percent of our roles on campus are filled by promotions from within. We're not only committed to social mobility for our students, but also for our employees.

We offer a wide range of resources and programs that support diversity and inclusion at William Paterson University, as well as affinity groups, associations, and centers including Advancing Women in Education, LGBTQIA+ Mentorship, Center for Latinidad, and The Black Cultural Center.

Total Rewards: Click here to view the total rewards of working at WP

William Paterson University is committed to protecting your privacy and will not sell your personal information.

EEO Statement

William Paterson University is dedicated to providing equal opportunities and equal access to all individuals regardless of race or ethnicity, sex/gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin or citizenship, military service status, or any other category protected by law. William Paterson University does not discriminate on the basis of any category stated above or as prohibited by applicable law. Individuals from historically underrepresented backgrounds are encouraged to apply. For more information, visit University Facts

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