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Guest Services Coordinator

2 months ago

Santa Barbara, California, United States Cottage Health Full time

Position Overview:

The Concierge will be responsible for delivering exceptional guest services within the facility's lobbies and communal areas. This role includes welcoming visitors, assisting with inquiries, and guiding them throughout the premises.

Key Responsibilities:

  • Deliver concierge support to guests in various public spaces
  • Serve as a welcoming presence, assisting and directing hospital visitors
  • Engage in initiatives aimed at enhancing service quality

Work Schedule:

Flexible work hours with a variety of shifts, including weekends, holidays, and on-call duties.

Required Qualifications:

  • Minimum: High School Diploma or Equivalent
  • Preferred: Completion of 2 years of college coursework
  • Intermediate proficiency in computer applications such as Excel and Word, with typing speed of 35 wpm
  • Preferred: Familiarity with MS Outlook, medical terminology, insurance processes, and bilingual capabilities
  • 2 years of experience in front-of-house or guest service roles
  • Preferred: Experience in high-end hospitality environments