Guest Services Coordinator

1 week ago


Santa Monica, California, United States Jones Lang LaSalle Incorporated Full time

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a premier professional services and investment management firm with a focus on real estate. With operations spanning over 80 countries and a dedicated workforce of more than 91,000 professionals globally, we assist real estate owners, occupiers, and investors in realizing their business goals. As a recognized Fortune 500 entity, we are committed to sustainability and corporate social responsibility, striving to shape the future of real estate for a better world.

Our core principles of teamwork, integrity, and excellence are integral to our operations, and we take pride in our accolades from various organizations both locally and internationally.

We are dedicated to fostering a diverse and inclusive environment where everyone feels welcomed, valued, and empowered to reach their full potential. We believe that diverse backgrounds, experiences, and perspectives drive innovation and collective success.

If this role aligns with your skills and aspirations, we encourage you to consider this opportunity, even if you do not meet every requirement listed below. We are eager to learn about you and the unique contributions you can make.

Part-Time Position

Key Responsibilities:

  • Deliver exceptional, friendly, and professional service consistently.
  • Guide guests efficiently to various retailers, dining options, accommodations, and attractions.
  • Assess and match services to meet guests' needs effectively.
  • Adopt a proactive approach in assisting guests, going above and beyond.
  • Support all property initiatives and programs with enthusiasm.
  • Adhere to company policies and procedures diligently.
  • Maintain the Concierge workspace with up-to-date information, including local maps, brochures, and event literature.
  • Build and nurture relationships through networking with local retailers.
  • Meet or exceed established goals for specific job functions.
  • Demonstrate comprehensive knowledge of the local community, proactively staying informed about trends, events, and popular destinations to assist guests effectively.

Essential Qualifications:

  • Outstanding verbal and written communication skills.
  • Strong problem-solving abilities.
  • Comfortable engaging with guests.
  • Proficient in Microsoft Office, iOS functionalities, and digital technologies.
  • Ability to manage multiple tasks while maintaining a professional demeanor.
  • Quickly responsive to guests' requests in a genuine manner.
  • Capable of prioritizing tasks under pressure.
  • Ability to work effectively with diverse personalities.
  • Self-motivated and a proactive team player.
  • Demonstrates pride and ownership in the role and property.
  • Strong knowledge of local entertainment, dining, and cultural venues, with a commitment to staying informed.
  • Must be able to stand for extended periods.
  • Availability to work independently on certain days.
  • Flexible schedule with the ability to work evenings, weekends, and holidays.

What You Can Expect From Us:

We believe in collective success and invest in supporting one another, learning together, and celebrating achievements. Our Total Rewards program reflects our commitment to helping you achieve your career goals, recognizing your contributions, and providing competitive benefits and compensation.

We look forward to discovering where your ambitions may lead you at Jones Lang LaSalle Incorporated.



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