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Guest Services Coordinator

2 months ago

Santa Monica, California, United States Jones Lang LaSalle SAS Full time

About Jones Lang LaSalle (JLL)

Jones Lang LaSalle is a premier professional services and investment management firm with a focus on real estate. Operating in over 80 countries, our dedicated workforce of more than 91,000 professionals assists real estate owners, occupiers, and investors in achieving their business objectives. As a global Fortune 500 entity, we are committed to sustainability and corporate social responsibility, striving to shape the future of real estate for a better world.

Our core values—teamwork, ethics, and excellence—are integral to our operations, and we take pride in being recognized for our achievements by various organizations worldwide.

We believe in fostering a diverse and inclusive environment where everyone feels welcomed, valued, and empowered to reach their full potential. We recognize that diverse backgrounds, experiences, and perspectives drive innovation and success.

If this role aligns with your skills and aspirations, we encourage you to consider applying, even if you do not meet every requirement outlined below. We are eager to learn about your unique contributions.

Job Requirements:

  • Exceptional verbal and written communication abilities
  • Strong problem-solving capabilities
  • Comfortable engaging with guests
  • Proficient in Microsoft Office, iOS functionalities, and digital technologies
  • Ability to manage multiple tasks while maintaining a professional demeanor
  • Quickly responsive to guest and retailer inquiries
  • Skilled in prioritizing tasks under pressure
  • Ability to work with diverse personalities
  • Self-motivated and proactive team player
  • Demonstrates pride and ownership in the role and property
  • In-depth knowledge of local entertainment, dining, and cultural venues
  • Capable of standing for extended periods
  • Willingness to work independently on certain days
  • Flexible schedule, including evenings, weekends, and holidays

Job Duties:

  • Maintain a standard of helpful, friendly, and professional service
  • Guide guests efficiently to retailers, dining options, accommodations, and attractions
  • Tailor services to meet guests' needs effectively
  • Adopt an above-and-beyond approach to guest assistance
  • Enthusiastically support all property programs and initiatives
  • Adhere to company policies and procedures
  • Keep the Concierge workspace stocked with relevant information, including local maps and brochures
  • Build and sustain relationships through networking with retailers
  • Meet or exceed established goals for specific job functions
  • Exhibit strong knowledge of the local community and proactively stay informed about trends, events, and attractions

Proposed Base Salary: $17 per hour

What You Can Expect from Us:

We believe in collective success and recognize that the best inspire the best. Therefore, we invest in mutual support, shared learning, and celebrating achievements together. Our Total Rewards program reflects our commitment to helping you realize your career goals, acknowledging your contributions, and providing competitive benefits and compensation.

We look forward to seeing where your ambitions lead you at JLL.

JLL Privacy Notice:

Jones Lang LaSalle (JLL) and its subsidiaries are dedicated to protecting the personal information you provide during the recruitment process. We strive to maintain the security of your personal data and retain it only as long as necessary for legitimate business or legal purposes.

For further details on how JLL processes your personal data, please refer to our career site.

This position may require full vaccination against COVID-19, and proof of vaccination may be requested upon your start date.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer committed to providing reasonable accommodations to individuals with disabilities throughout the employment process.