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Guest Services Coordinator

2 months ago


Santa Barbara, California, United States Cottage Health Full time

Position Overview:

The Concierge is responsible for delivering exceptional guest services within the facility's lobbies and communal areas. This role includes greeting and assisting visitors, ensuring a welcoming environment, and guiding them through their experience.

Key Responsibilities:

  • Deliver concierge services to guests in public spaces.
  • Serve as a welcoming presence for hospital visitors, providing guidance and support.
  • Engage in initiatives aimed at enhancing service quality.

Work Schedule:

This position requires a flexible schedule, with various shifts that may include weekends, holidays, and on-call duties.

Required Qualifications:

  • Minimum: High School Diploma or Equivalent.
  • Preferred: Completion of 2 years of college coursework.
  • Proficient in computer applications, including Excel and Word, with a typing speed of 35 wpm.
  • Preferred: Familiarity with MS Outlook, medical terminology, and insurance processes; bilingual capabilities are a plus.
  • 2 years of experience in guest services or front-of-house roles.
  • Preferred: Experience in high-end hospitality settings.