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Guest Services Coordinator
2 months ago
Position Overview:
The Concierge is responsible for delivering exceptional guest services within the facility's lobbies and communal areas. This role includes greeting and assisting visitors, ensuring a welcoming environment, and guiding them through their experience.
Key Responsibilities:
- Deliver concierge services to guests in public spaces.
- Serve as a welcoming presence for hospital visitors, providing guidance and support.
- Engage in initiatives aimed at enhancing service quality.
Work Schedule:
This position requires a flexible schedule, with various shifts that may include weekends, holidays, and on-call duties.
Required Qualifications:
- Minimum: High School Diploma or Equivalent.
- Preferred: Completion of 2 years of college coursework.
- Proficient in computer applications, including Excel and Word, with a typing speed of 35 wpm.
- Preferred: Familiarity with MS Outlook, medical terminology, and insurance processes; bilingual capabilities are a plus.
- 2 years of experience in guest services or front-of-house roles.
- Preferred: Experience in high-end hospitality settings.