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Client Support Specialist
2 months ago
Position Overview:
As a Customer Service Representative, your primary responsibility will be to uphold our commitment to exceptional service. You will engage with customers, business partners, and drivers to ensure we meet our obligations and provide a delightful experience at every stage of the process.
Daily Responsibilities:
- Assist customers and business partners through phone and email communications.
- Address customer complaints with professionalism and composure.
- Identify, evaluate, and resolve issues effectively.
- Track the progress of delivery routes.
- Manage modifications or cancellations of delivery orders.
Compensation:
Pay Rate: $16/hr, with opportunities for overtime.
We are dedicated to fostering diverse and inclusive workplaces where individuals can express their authentic selves daily. We are an equal opportunity employer, ensuring that all qualified candidates receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other characteristic protected by applicable laws, regulations, and ordinances.
If you require assistance or reasonable accommodations due to a disability during the application or recruitment process, please reach out for support.
Qualifications:
- Previous customer service experience in the logistics or supply chain sector.
- Proficiency in Microsoft Office applications such as MS Project, Word, Excel, and PowerPoint.
- Bilingual in Spanish and English.
- Minimum of one year of relevant experience, preferably in a call center setting.
- Strong customer service abilities with a focus on effective issue resolution.
- Excellent multitasking capabilities with outstanding organizational skills.
- Ability to perform well under pressure while delivering solutions that surpass customer expectations.
