Senior Voice of Customer Triage Engineer

6 days ago


Hopkins, Minnesota, United States Genesis10 Full time

Job Title: Senior Voice of Customer Triage Engineer

About the Role:

We are seeking a highly skilled Senior Voice of Customer Triage Engineer to join our team at Genesis10. As a Technical Engineering Lead, you will be responsible for triaging Open Enrollment issues and providing technical support to our clients.

Key Responsibilities:

  • Triage and resolve technical issues related to Open Enrollment
  • Provide technical support to clients and internal teams
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain technical documentation and knowledge base

Requirements:

  • 5+ years of experience in technical engineering or a related field
  • Proven track record of success in triaging and resolving technical issues
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

Genesis10 offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical engineer looking for a new challenge, we encourage you to apply.



  • Hopkins, Minnesota, United States Genesis10 Full time

    Job DescriptionGenesis10 is seeking a highly skilled Senior Software Engineer to lead our Voice of Customer team. As a Technical Lead, you will be responsible for analyzing customer feedback, identifying technical problems, and prioritizing open items for remediation.Key Responsibilities:Lead and manage the Voice of Customer teamAnalyze issues reported in...


  • Hopkins, Minnesota, United States Sovos Compliance Full time

    About Sovos ComplianceSovos Compliance is a global leader in tax, compliance, and trust solutions. Our mission is to empower businesses to navigate the complexities of the regulatory landscape with confidence.Job SummaryWe are seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our customer success organization, you...


  • Hopkins, Minnesota, United States KFI Engineers PC Full time

    Job OverviewPosition Title: Mechanical Engineer IIIDepartment: Utilities & Central Energy (UCE)Reporting To: Senior Project Manager, UCECompany Overview:KFI Engineers is a leading firm in the design and optimization of facility infrastructure. Established in 1996, we pride ourselves on our collaborative culture and innovative capabilities that enhance the...


  • Hopkins, Minnesota, United States AEC Resources, Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Mechanical Engineer to join our team at AEC Resources, Inc. As a key member of our engineering team, you will be responsible for investigating and analyzing mechanical failures in buildings, determining the root cause of issues, and designing solutions to rectify the problem.Key ResponsibilitiesConduct...


  • Hopkins, Minnesota, United States AEC Resources, Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Mechanical Engineer to join our team at AEC Resources, Inc. as we continue to grow and expand our commercial building projects across the country.As a Senior Mechanical Engineer, you will be responsible for designing and developing building mechanical systems, including HVAC and plumbing, for a variety of...


  • Hopkins, Minnesota, United States KFI Engineers PC Full time

    Job OverviewPosition Title: Mechanical Engineer IIIDepartment: Utilities & Central Energy (UCE)Reporting To: Senior Project Manager, UCECompany Overview:KFI Engineers is a prominent player in the field of facility infrastructure design and operational efficiency. Established in 1996, our collaborative culture and distinctive capabilities have transformed the...


  • Hopkins, Minnesota, United States Talent Groups Full time

    Position: Senior .NET Engineer with Financial ExpertiseEmployment Type: Full-TimeJob Overview:We are looking for a proficient Senior .NET Engineer who possesses a robust background in finance and has significant experience in API and integration development. The successful candidate will be tasked with the design, development, and maintenance of financial...


  • Hopkins, Minnesota, United States AEC Resources, Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Mechanical Engineer to join our team at AEC Resources, Inc. as a Forensic Mechanical Engineer. This is an exciting opportunity for a seasoned professional to utilize their expertise in building restoration design, forensic analysis, and construction quality assurance.Key ResponsibilitiesConduct thorough...


  • Hopkins, Minnesota, United States Apex Systems Full time

    Position OverviewThe CDO team is seeking a Senior Test Automation Engineer for a contracting opportunity. This pivotal role will significantly influence the CDO's automation testing strategy.We are looking for a strong candidate who is self-motivated and possesses the right level of expertise and skills. The ideal individual should be able to effectively...


  • Hopkins, Minnesota, United States Short Elliott Hendrickson, Inc Full time

    Position OverviewJoin a team of dedicated professionals at Short Elliott Hendrickson, Inc., where we prioritize a culture of respect, flexibility, and accountability. Our employee-owned company values diverse perspectives, fostering innovation and growth.Your Role:We are seeking a skilled Senior Civil Engineering Technician to enhance our team. This role...


  • Hopkins, Minnesota, United States Westwood Professional Services Full time

    Position Overview:Electrical Staff Engineer - EV ChargingCompany: Westwood Professional Services, Inc.Westwood Professional Services, Inc. is on the lookout for an experienced Electrical Staff Engineer to enhance our Electrical Engineering Team. This role focuses on the interconnection and design of Electric Vehicle (EV) charging stations and Battery Energy...


  • Hopkins, Minnesota, United States Sovos Compliance Full time

    About Sovos ComplianceSovos Compliance is a global leader in tax, compliance, and trust solutions. Our mission is to empower businesses to navigate the complexities of the regulatory landscape with confidence.Job SummaryWe are seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our customer success organization, you...


  • Hopkins, Minnesota, United States Diverse Lynx Full time

    Job Description:**Role Overview:**We are seeking a highly skilled Senior Test Automation Engineer to join our team at Diverse Lynx LLC. As a key member of our Quality Assurance team, you will be responsible for designing, developing, and implementing a scalable test automation framework and strategy using Selenium WebDriver.Key Responsibilities:Maintain and...


  • Hopkins, Minnesota, United States AEC Resources, Inc. Full time

    About the Role:AEC Resources, Inc. is seeking a highly skilled Senior Mechanical Engineer to join our team as a Building Restoration Specialist. As a key member of our engineering team, you will be responsible for investigating and analyzing mechanical heating and cooling equipment loads, existing equipment installation, and equipment output in a wide...


  • Hopkins, Minnesota, United States Element Fleet Management Full time

    About the RoleWe are seeking a highly skilled Senior Customer Support Specialist to join our team at Element Fleet Management. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesAct as the primary point of contact for clients...


  • Hopkins, Minnesota, United States Michael Foods Inc. Full time

    Job OverviewCompany Profile: Michael Foods, Inc. stands as a prominent entity in the food processing and distribution sector, specializing in egg products, refrigerated grocery items, and potato goods. We provide a multitude of career opportunities across our organization, enabling you to develop your skills, enhance your career, and make a significant...


  • Hopkins, Minnesota, United States Securian Financial Group Full time

    About the RoleWe are seeking a highly skilled Senior Machine Learning Engineer to join our team at Securian Financial Group. As a key member of our organization, you will be responsible for leading the design, development, and deployment of machine learning pipelines for advanced AI algorithms and models.Key ResponsibilitiesLead the Design and Development of...


  • Hopkins, Minnesota, United States Michael Foods Full time

    Company Overview:Michael Foods, Inc. stands as a prominent entity in the food processing and distribution sector, specializing in egg products, refrigerated grocery items, and potato products. We provide a variety of career opportunities across our organization, enabling you to develop your skills, enhance your career, and make a significant impact in the...


  • Hopkins, Minnesota, United States Michael Foods Full time

    Company Overview:Michael Foods, Inc. stands as a prominent entity in the food processing and distribution sector, specializing in egg products, refrigerated grocery items, and potato-based offerings. We provide a range of career opportunities across our organization, enabling you to advance your career, refine your skills, and make a significant impact in...


  • Hopkins, Minnesota, United States Michael Foods Full time

    Company Overview:Michael Foods, Inc. stands as a prominent entity in the food processing and distribution sector, specializing in egg products, refrigerated grocery items, and potato products. We provide a range of career opportunities across our organization, allowing you to develop your skills, enhance your career, and make a significant impact in the...