Senior Voice of Customer Triage Engineer
6 days ago
Job Title: Senior Voice of Customer Triage Engineer
About the Role:
We are seeking a highly skilled Senior Voice of Customer Triage Engineer to join our team at Genesis10. As a Technical Engineering Lead, you will be responsible for triaging Open Enrollment issues and providing technical support to our clients.
Key Responsibilities:
- Triage and resolve technical issues related to Open Enrollment
- Provide technical support to clients and internal teams
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge base
Requirements:
- 5+ years of experience in technical engineering or a related field
- Proven track record of success in triaging and resolving technical issues
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
Genesis10 offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical engineer looking for a new challenge, we encourage you to apply.
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