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Senior Desktop Support Specialist

2 months ago

St Louis, Missouri, United States Stefanini Group Full time
Job Title: Sr. Deskside Technician

Job Summary:

We are seeking a highly skilled and experienced Sr. Deskside Technician to join our team at Stefanini Group. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients in a corporate environment.

Key Responsibilities:

  • Provide dedicated on-site support to top executives in designated client locations
  • Support IT equipment in large corporate environments
  • Desktop/laptop tech support for Mac and PC
  • Windows 10/11 operating systems support
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing

Requirements:

  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Be available for flexible shifts, including on-call support
  • Experience supporting remote facilities and users
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • High School Diploma (required)
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to balance, prioritize and organize multiple tasks

What We Offer:

  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well

About Us:

Stefanini Group is a Brazilian and privately owned company with a flat organizational structure that enables faster communication and decision making. We value agility, flexibility, and innovation in our DNA.