Senior IT Support Specialist

4 weeks ago


St Louis, Missouri, United States Moore Computing LLP Full time
Job Description

At Moore Computing LLP, we are seeking a highly skilled Senior MSP Engineer to join our team. As a Senior MSP Engineer, you will be responsible for providing remote support to end-users and client network administrators to resolve a wide variety of IT issues.

Key Responsibilities:

  • Provide remote support to end-users and client network administrators
  • Resolve numerous service requests each day
  • Support various versions of desktop operating systems
  • Work with 3rd party vendors to support client line-of-business applications
  • Troubleshoot and repair personal computers
  • Troubleshoot VPN connectivity issues
  • Group policy updates
  • Server builds
  • Troubleshoot Wireless performance or configuration issues
  • Monitor client backups and remediate backup failures
  • Administer client Office 365 accounts and troubleshoot email delivery issues
  • Detect and remove viruses and malware
  • Precisely document problems and resolutions steps

Requirements:

  • Positive, upbeat attitude and phone demeanor
  • Minimum 3 years (5 preferred) experience in IT supporting end-users
  • Experience with hardware troubleshooting and repair
  • Experience helping users with remote control technology
  • Experience supporting the Microsoft product stack
  • Bachelor's degree preferred

Behavioral Traits and Skills Required:

  • Positive, upbeat attitude and phone demeanor
  • Top-notch customer service skills
  • Ability to clearly and concisely communicate with client end-users
  • Ability to quickly change direction and react to changes in work assignments
  • Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
  • Ability to work as part of a team
  • Strong organizational skills
  • Analytical, troubleshooting, and problem-solving skills
  • Must be able to pass a background check


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