Senior IT Support Specialist
4 weeks ago
At Moore Computing LLP, we are seeking a highly skilled Senior MSP Engineer to join our team. As a Senior MSP Engineer, you will be responsible for providing remote support to end-users and client network administrators to resolve a wide variety of IT issues.
Key Responsibilities:
- Provide remote support to end-users and client network administrators
- Resolve numerous service requests each day
- Support various versions of desktop operating systems
- Work with 3rd party vendors to support client line-of-business applications
- Troubleshoot and repair personal computers
- Troubleshoot VPN connectivity issues
- Group policy updates
- Server builds
- Troubleshoot Wireless performance or configuration issues
- Monitor client backups and remediate backup failures
- Administer client Office 365 accounts and troubleshoot email delivery issues
- Detect and remove viruses and malware
- Precisely document problems and resolutions steps
Requirements:
- Positive, upbeat attitude and phone demeanor
- Minimum 3 years (5 preferred) experience in IT supporting end-users
- Experience with hardware troubleshooting and repair
- Experience helping users with remote control technology
- Experience supporting the Microsoft product stack
- Bachelor's degree preferred
Behavioral Traits and Skills Required:
- Positive, upbeat attitude and phone demeanor
- Top-notch customer service skills
- Ability to clearly and concisely communicate with client end-users
- Ability to quickly change direction and react to changes in work assignments
- Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
- Ability to work as part of a team
- Strong organizational skills
- Analytical, troubleshooting, and problem-solving skills
- Must be able to pass a background check
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