Desktop Support Specialist

1 month ago

St Louis, Missouri, United States Kennedy Capital Full time
Desktop Support Analyst Job Description

Kennedy Capital Management is seeking a skilled Desktop Support Analyst to join our Technology Team. As a key member of our team, you will provide technical support, crisis management, and system maintenance to ensure seamless operations.

Key Responsibilities:
  • Provide timely and effective application support through various channels, including remote access, desk-side, phone, email, and walk-ups.
  • Identify and escalate technical issues related to system outages or crises to the appropriate contact for resolution.
  • Gather and document user requirements, system configurations, and procedures to support application updates and enhancements.
  • Perform system configurations, application integrations, and regular maintenance to ensure high performance.
  • Respond promptly to technical issues, including after-hours and weekend support when required.
  • Assist with application support, end-user training, implementation, and upgrades to maximize user proficiency.
  • Manage user onboarding and offboarding processes, ensuring proper setup, access control, and deactivation of accounts.
  • Oversee the refresh and replacement of hardware and systems, ensuring minimal disruption and adherence to standards.
  • Maintain accurate records of system processes and user documentation to ensure clear and updated information.
  • Implement security measures, ensuring appropriate role-based permissions.
  • Stay updated on technology best practices, proposing and implementing solutions to improve system performance.
Requirements:
  • Bachelor's or Associate's Degree in Computer Science, Information Systems, or a related field, or equivalent IT experience.
  • Technical certification in a relevant field is preferred.
  • Minimum of 1 year of IT experience required, preferably in a diverse technical environment.
  • Proficiency in Microsoft endpoint software, including current versions of Windows and Office, and familiarity with mobile devices (iOS, iPadOS, Android).
  • Experience with troubleshooting tools and the ability to diagnose and resolve technical issues efficiently.
  • Strong attention to detail and excellent written and verbal communication skills.
  • Experience implementing best-practice processes and procedures.
  • Ability to work collaboratively as a team player and interact effectively with others throughout the organization.
  • Process- and project-oriented individual who is efficient in completing tasks as part of a team.
  • Knowledge of the financial industry is a plus.

Location:

This position will work 100% onsite and is based in our offices in St. Louis, Missouri.

We Offer:

  • A competitive compensation and benefit package.
  • An excellent 401(k) program with company match.
  • Encouragement for employees to maintain a healthy work-life balance.
  • Multiple team-building and volunteer opportunities.

Equal Employment Opportunity:

Kennedy Capital Management offers equal employment and advancement opportunities for all qualified individuals without distinction or discrimination because of race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, pregnancy, marital or family status, protected veterans' status, genetic information, or other basis prohibited by law.

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