Desktop Support Specialist
3 weeks ago
At Polsinelli, we strive to create an environment where our team members can thrive.
We are seeking a skilled Desktop Support Technician to join our IT Support Team.
This is an on-site 5 days a week position that requires excellent customer service skills, both on the phone and in person.
The selected candidate will be a self-starter who possesses the ability to work independently and as part of a team.
Key responsibilities include:
- Providing excellent IT customer support for regional office
- Tracking all end-user support activities through the IT Department's system
- Maintaining communication with end-users, keeping them informed of issue resolution status
- Identifying issues that need additional support and escalating to internal or external resources
- Tracking and maintaining inventory of IT equipment in the office
- Reimaging computers and making repairs
- Managing new hire setups, including ordering and configuration of equipment
- Acting as point of contact for outside IT, vendors and office equipment
- Participating in demonstration, testing, configuration, and training of new technology
- Identifying opportunities to improve, automate, or simplify processes or systems
Additionally, the selected candidate will participate in a rotating on-call schedule that involves after hours and weekend support.
Developing and maintaining an advanced level of proficiency with software and hardware in use is also a key responsibility.
This is a premiere customer service and support role that requires a high level of professionalism and attention to detail.
Polsinelli is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
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